I have said it several times in guild chat, but some people still blurt out some very cutting words when they get upset. Tonight a new recruit left because of harsh language in guild chat. On a related note, it is important that you speak up when you have a problem. I don't blame the new recruit for leaving, but I do blame him for leaving without saying a word and for ignoring an apology. In summary, avoid using harsh language and be open and accepting in your communication about problems. We don't need the hostile atmosphere that is caused by harsh language, or the tension that is caused by unresolved problems like what happened tonight.