This is the story: After having worked for weeks on a paladin character, my brother finally defeated diablo, on this mac, with his paladin. It was a glorious moment of triumph. However, when he chose to continue his character he was given a menu: normal or nightmare. Not wishing to confront nightmare difficulty yet, he chose to once again enter the world of diablo2 to discover his once proud hero had now been reduced to a level 1 weaponless novice. How is this possible? Does starting again on normal difficulty after having completed the game always do this? I'd really appreciate any comments or helpful words of wisdom, as he is (understandably) very upset. Although this hero may have fallen, he shall not be forgotten.